FAQ
How long will my order take?
In-stock swimwear will ship or be ready for pickup in 1-2 business days. As all made to order swimsuits are sewn by one person, (me!) I aim to finish my orders in 2-3 weeks. If you have chosen to have your merchandise shipped, you will receive a confirmation email with tracking info and can expect to receive it within 2 to 5 days (within the United States). See below for details on free local pickup.
How does local pick up work?
If you are on Martha’s Vineyard you can choose to pick up your order for free instead of having it shipped! This option is available at checkout- usually June through September. When your order is ready, you will receive an email with directions to the pick up location in Chilmark. For in stock swimwear you can expect to hear from me within 48 hours, and for made to order swim, the usual 2-3 weeks. If you prefer to have your order shipped via USPS you can select that option at checkout!
What comes with my order?
Every full-price suit is sent in a hand screen-printed muslin bag with care instructions. Orders of sale items totaling more than $100 will also come in a printed bag.
Do you ship Internationally?
I may be able to ship your order outside of the US, depending on the country and the customs/tax requirements. Because the pricing is so variable, I have the shipping cost set at $35- but if it ends up costing less to ship, I will refund the difference.
If you have any questions or concerns about shipping to your location, please contact me via email and we can make it work!
Exchanges
I want you to absolutely LOVE your suit! If you are not satisfied I will gladly accept merchandise for exchange within 15 days of receiving the items. This applies to both in-stock and custom orders, but excludes discounted items from the sale rack, which are final sale.
Items purchased from the stock shop may be exchanged for any in-stock items of the same value-- If I do not have your desired size or style, store credit will be given- which can be used toward a custom piece if desired.
Merchandise must be clean, unwashed and unworn (trying it on is an exception).
If you wish to exchange, please contact me via email at hello@royswim.com for instructions.
Caring for your suit
Your suit should last for years with good care! I recommend hand washing in cold water and drying flat on a towel. If you must put it in the wash, be sure that it is on a cold setting and protected in a delicates bag! Please note that your suit will last much longer if you only hand wash it.