Frequently Asked Questions
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Frequently Asked Questions 〰️
How do I get a suit made to order?
It's easier than you think — three simple steps from fabric to finished suit!
*add rush production if you’re in a hurry!-
Most of my fabrics are in very limited supply- I buy in small quantities to limit waste- so they often sell out if they’re popular! I try to keep my fabrics page updated to accurately represent what is available at any given time, so if you don’t see a fabric there, it is likely sold out : (
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Possibly! Reach out as soon as you can and I'll do my best to accommodate changes before I start cutting. Contact me here !
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In-stock swimwear will ship or be ready for pickup in 1-2 business days.
As all made to order swimsuits are sewn by one person, ( me! ) lead time is 3-4 weeks, depending on how busy I am. June, July + August are my busiest, so you can expect 4 weeks!
There is an add-on option for faster production- which can be found at the bottom of each listing and here on my shop page.
If you’ve chosen to have your merchandise shipped, you’ll receive a confirmation email with tracking info. Priority shipping takes 2-3 days on average, and ground takes 3-5 days for most locations within the USA.
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Every full-price suit is sent in a hand screen-printed muslin bag with care instructions. Orders of sale items totaling more than $100 will also come in a printed bag.
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I may be able to ship your order outside of the US, depending on the country and the customs/tax requirements. Because the pricing and customs requirements are so variable, I do not have a set a shipping option. If you would like to have your suit shipped outside the US please contact me via email first and we can discuss shipping options!
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If you are on Martha’s Vineyard during the summer months, you can choose to pick up your order for free instead of having it shipped! This option is available at checkout- usually June through September. When your order is ready, you will receive an email with directions to the pick up location in Chilmark. For in stock swimwear you can expect to hear from me within 48 hours, and for made to order swim, the usual 3-4 weeks. If you prefer to have your order shipped via USPS you can select that option at checkout!
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I want you to absolutely LOVE your suit! If the size, style or fabric doesn’t work for you, I’ll gladly accept any full price merchandise for exchange or store credit within 15 days of receiving your order. This applies to both in-stock and made-to-order suits, but excludes discounted items purchased from the sale rack— which are final sale.
Returns are eligible for exchange or store credit. You’re welcome to swap for another piece of equal value, apply the value toward a different style (just pay the difference), or receive a gift card for a future purchase.
Merchandise must be clean, unwashed and unworn (trying it on is an exception).
If you’d like to exchange a suit, you can start the process here! There is no charge for exchanges, but I do expect my customers to cover shipping both ways.
If you’re unsure of what you would like to exchange for—and need my help picking a new style, size or fabrics—there is a place to note that on the exchange form <3
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With proper care, roy swimsuits last for years!
To keep your suit vibrant and beautiful:
→ Rinse in cool water after each wear
→ Hand wash is best — machine wash on delicate cycle in cold water if needed
→ Always use a mesh laundry bag to prevent snagging, stretching, and tangling in the machine
→ Use mild detergent only—no bleach or softeners
→ Lay flat to dry, out of direct sun
→ Avoid heat, rough surfaces, and wringing
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If you didn’t find the answer to your question here, feel free to contact me here and I’ll get back to you as soon as possible :)